Internet connection problems are common to everyone. No matter, what internet service provider you are subscribed to, none of them are immune to connection issues. This situation is made worse by the fact that some ISPs have a monopoly in certain regions.
Speaking of internet connection, Xfinity is no exception to technical issues. Lately, there has been an increase in the number of users facing issues with their Xfinity modem. Many of them have complained about their Xfinity modem blinking orange.
If you are facing the same issue, you are in the right place. In this guide, we will tell you what to do when your Xfinity modem blinks orange.
Xfinity modem blinking orange indicates that the device is undergoing a firmware update. It will take around 15-20 minutes for the upgrade to complete, and once it is done, the blinking should stop.
If your modem continues to blink orange even after the upgrade is over, disconnect it and wait for 60 seconds before plugging it in again. Reset your modem and the problem should be solved. This method has proved effective in most cases, so you should try it too.
Other reasons for a blinking orange light could be a damaged splitter, a service outage, or a broken modem. As there are several different reasons, it is important to find out the actual cause. This will help you to apply the right approach to fix the problem.
You shouldn’t get worried about your modem blinking orange as it is a fixable issue. Once you figure out the cause, it will be easier for you to troubleshoot it.
If the blinking orange light doesn’t get back to normal after the firmware upgrade is over, it means there is some issue with your device. We have compiled a list of solutions that you can try to fix your modem. So let’s start with the easy ones first.
Whenever it comes to fixing these types of issues, you should always try to reboot your modem first. This is a simple fix that works in 8 out of 10 cases. However, if it doesn’t solve your problem, you can try the other solutions mentioned in this list.
You can reboot the modem manually or use the Xfinity app. But since the modem is down, the Xfinity app might not work. If you have to reboot the modem manually, unplug it from the power source and wait for a few seconds, before plugging it in.
Well, that’s all you need to do to reboot your Xfinity router.
If the cables are damaged, it will cause a problem with your connection. In this case, replacing the damaged cables with new ones seems to be the only logical solution.
Check all the cables carefully and also make sure that they are connected firmly. Sometimes the cables become loose due to several reasons, which could then result in connection issues. Connect the cables firmly and plug them into the right port.
Sometimes your Xfinity modem will blink orange light if there’s a problem with the splitter. Let’s say, your splitter is damaged or malfunctioning. This would prevent your modem from accessing the internet. Unless the splitter is fixed, the problem will not be solved.
If you don’t change the damaged splitter, the orange light will continue to blink. Connect your modem directly to the internet and see if there’s a problem. If yes, then get a new splitter and replace the old one.
This is another great solution to fix the blinking orange light. Xfinity provides a cool troubleshooting feature that helps you to fix your Xfinity modem problems.
Here is what you need to do:
If your modem is blinking orange due to a server outage in your area, there’s nothing you can do about it. Yes, it is a frustrating situation, but you will have to wait till it gets fixed.
To find out if there’s a server outage, you can directly contact Xfinity customer service. Usually, they fix the problem within an hour. But if there’s a serious problem, it might take longer than that. Until the situation is taken care of, you can use your mobile data to browse the internet.
If none of the above-mentioned solutions work, the only logical option you are left with is to call Xfinity customer support.
As frustrating as it may sound, sometimes there are issues that we can’t fix on our own. If you failed to fix your modem, you should call Xfinity customer service. Explain to them the problem in detail, so that they can find the right solution for you.
Sometimes we tend to rule out the possibility of a broken modem. There’s a good chance that your modem is damaged, which is why you are unable to fix it. In that case, you will have to get a new modem.
You can either get a modem on rent from Xfinity or buy an Xfinity-approved modem of your choice. Once you replace your old modem, the problem should be solved.
Xfinity modem blinking orange light is a fixable issue. If you are currently facing this issue, you should try the solutions mentioned in this post. In some cases, you may have to apply more than one solution to fix the problem. Alternatively, you can also get a new modem if our current modem doesn’t get fixed.
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