After you set up your new Verizon router, you will see a solid white light emitting from it. This shows that your internet connection is good.
Then, one day, you notice that the white light is replaced by a red globe. This indicates that your router is unable to detect the DSL signal. To put it simply, the red globe is a sign that your router is not working properly and you need to fix it.
Whenever the red globe pops up on your Verizon router, you know that there’s no internet connection. Unless you do something about this red globe, you won’t be able to access the internet.
If you want to know how to fix the red globe problem in your Verizon router you should give this article a read.
For a router, check out our article on the best routers for Xfinity.
What Does The Red Globe On Your Verizon Router Mean?
Every Verizon router comes with a different set of indicators. While some models have multi-color indicators, others may have just white or green colors.
When your Verizon router is working properly and there’s an internet connection, the globe is solid white. But if there’s a problem, the globe will turn red. This indicates that your router is unable to catch the DSL signal.
Types of Red Globe Indications:
There are three types of red globe indications – solid red globe, or flashing slow or fast.
Solid Red Globe: Connecting issues to the internet.
Flashing Slowly: Issue with the gateway.
Flash Fast: Overheating Problem.
1. Solid Red Globe: No Internet Connection
If the router shows a solid red globe, it means there’s no internet connection. This may happen if your modem is outdated or the Ethernet cable is damaged.
If you have an Ethernet connection on your phone, you can use your mobile to see if you can access the internet over the same connection. If the problem remains, it means that the cable is damaged.
2. Flash Fast: Overheating
If the red globe flashes fast, it means your router is overheated. In this case, you should switch off your router and let it cool for some time.
Or you can place it in an open area where there’s proper air circulation. Make sure that no obstacles are blocking the airflow. To prevent overheating issues, you should place your router in a suitable place.
3. Flashing Slowly: Gateway Problem
The purpose of a gateway device is to connect your devices to the network. If the red globe is flashing slowly, it means that there’s a problem with the gateway.
It indicates that your router is not able to connect to the network. Go to your account dashboard and check the configuration settings of your router.
How to Solve Verizon Router Red Globe Problem[8 Ways To Fix It]
Luckily, there are many ways to fix the red globe problem on a Verizon router. We have explained the most common methods below:
1. Fix all Loose Connections
Loose connections are one of the main problems, but at least they can be fixed quickly. Check the terminal cable at both the outlets and wall switches.
Remove the connector from the wall switch after turning off the main switch. After switching off the power you should inspect all the cables connected to your router individually.
2. Check for Overheating
If your router has overheating issues, it simply means that it is old or outdated. In this case, you should place your router in an open space where there is proper airflow.
For fast cooling, you should use a table fan. Or you can get a router cooling fan.
3. Check if there’s a Service Outage
If there’s a service outage, you will get to know about it through your Verizon account.
However, if you didn’t receive any mail or notification, you should visit the official website to check. By logging into your Verizon account you can find out if there’s a power outage or the server is down. You can also call Verizon customer care and ask them about the power outage.
4. Try Another Router
If you have an alternate router in your home, you can use it to check if it connecting to the network. An advanced router gives you faster speeds and reliable connections, which your old Verizon router may fail to provide.
If you are facing internet issues frequently, there’s a high chance that your router is not working properly. In this case, you should consider buying a new router.
5. Restart Your Verizon Router
Sometimes just restarting your router can solve many issues. Restarting your router takes just a few simple steps.
All you have to do is unplug your router and wait for 2-3 minutes before you plug it in again. Wait for 30 seconds for the network to get stable and then connect your device to see if the problem is solved.
6. Factory Reset Your Verizon Router
If restarting your Verizon router doesn’t solve the problem, you should consider factory resetting it. But you should know that factory resetting your router will delete all current settings and pairing.
To factory reset your router you should follow these steps:
- Locate the reset button at the back or side of your router.
- Press and hold the reset button for about 15-20 seconds.
- This will fully reset your router.
- After you switch on your router, try to connect it to your device using the default username and password.
For more, check out our post on 30-30-30 Hard Reset.
7. Get the Latest Firmware Version
If you are using an outdated firmware version, it could lead to internet issues. To solve the red globe problem you should get the latest version of the firmware.
By updating your firmware, you will get the latest operations and features on your router. However, make sure that you install the right firmware. If needed, you should seek help from Verizon customer care.
8. Call Verizon Customer Support
If all the above solution fails, then the only option you have is to call Verizon customer service. They will send their technical team to solve the issue.
The Verizon customer care number is 1-877-596-7577 which stays active from Monday to Friday, 8 am to 6 pm ET. They also have a 24/7 number which is 1-800-837-4966.
Q1. What does the red globe in the Verizon router indicate?
Ans: The red globe indicates that there’s some problem with your Verizon router and it is not connected to the internet.
Q2. When should you replace your old Verizon router?
Ans: If you are getting frequent connection issues, you should get a new router.
Q3. How to factory reset a Verizon router?
Ans: To factory reset a Verizon router, press and hold the small button on the back of the router.
The Verizon red globe problem is a common one. By following these solutions you should be able to fix the issue. If not, then you have the Verizon technical team to help you out.