A smart TV is just like a normal tv without the internet. All smart TV features, including streaming services and apps, require a stable internet connection to function.
If your Samsung TV is not connecting to WiFi, there could be various reasons behind it. Issues like this usually happen when you don’t have a stable internet connection.
To solve this problem, you need to first know the reason that’s causing it. Luckily for you, we have covered all the details in the post below. Use this guide to solve the connection problems on your Samsung TV.
Possible Reasons Why Samsung TV Won’t Connect to WiFi?
Samsung TV allows you to control everything in one place with its in-built adapter. By connecting your smart TV to a router you can enjoy all the smart features your TV has. But sometimes, there are issues due to which you are unable to connect to the internet. There can be various reasons leading to this problem.
1. Weak Signal
When you are far away from your wireless router, the WiFi signal gets weaker. This can lead to an unstable internet connection.
2. No Internet Connection
If you don’t have an internet connection, your Samsung smart TV will not connect to the WiFi. So before coming to any conclusion, you must make sure that you have an internet connection. Check whether your router is active and working.
3. Old or Worn-out Network Cables
If you are using an Ethernet cable to connect your smart TV make sure it’s a new one. Using worn-out network cables can lead to connection issues. Try and connect other devices using the same ability to see if they are working.
4. Outdated Firmware
If you are using outdated Samsung TV firmware, it can lead to connection issues. This is why you need to update the firmware to the latest version. An outdated firmware version often fails to work with a router.
5. MAC Address Block
For your Samsung TV to connect to your router, it requires a MAC address. If the MAC address is blocked by your internet service provider, the TV will connect to the WiFi.
6. DNS Settings
This type of connection problem can also arise if you don’t configure your DNS settings. In this case, you should manually change the settings and then connect the TV to the internet.
Even bugs present in your smart TV software can lead to connection errors. The bugs can corrupt the network settings if the TV is switched off for more than 10 minutes. Sometimes even if you have stable signals, it will show you no connection. If this happens, you will have to reset the network settings.
Fixing Samsung TV WiFi Connection Issues
Now that you know of the possible reasons causing connection issues in your Samsung smart TV, let’s talk about the solutions that can help you resolve this issue.
#1. Restart Your Samsung smart TV
If your TV is switched off for more than 10-15 minutes, the general bug in the TV’s software can lead to connection problems. In this case, you are advised to restart your TV.
- Turn on your smart TV for 5 minutes.
- Now plug out the cable wire from the socket to turn off your TV.
- Wait for at least 20 minutes before plugging it in again.
- Re-enter your WiFi password.
This should solve the connection problem. And if it doesn’t you should try the other methods mentioned in this post.
#2. Restart your Router
In some cases, the DNS settings of your router can block your TV from connecting to the internet. To solve this issue, you need to restart your router.
- Turn off your router.
- After 10 minutes of waiting, power on the router.
- Wait for a few more minutes before you connect your TV to the internet.
- If you are away from your router, the connection will fail. Move closer to the router and then try to connect the TV. You can also use an adapter to establish a wired connection.
#3. Configure your DNS Settings
If your DNS setting is not configured, it could lead to connection problems. In this case, you will have to configure it manually.
- Press Menu on the TV remote and go to Settings.
- Select Network and go to Network Settings.
- Select the Start option and then go to IP Settings.
- Change the DNS settings to Enter Manually.
- In this step, you are required to change the server to 188.8.131.52.
- After you are done, press OK and try connecting your TV to the internet.
#4. Change your Internet Connection
If you can connect other devices to the internet, there’s a chance that the MAC address of your smart TV is blocked by your ISP. In this case, the only option you have is to switch your internet connection. But before that, you should confirm your doubt by following these steps.
- Activate the Hotspot on your mobile phone.
- Power on your Samsung smart TV and open WiFi Settings.
- Connect your TV to your mobile hotspot.
- If your TV can connect to your mobile hotspot, it’s clear that the MAC address of your TV is blocked by your ISP.
#5. Update the Firmware of Your Smart TV
If you are not using the latest version of your TV’s firmware, it can lead to various problems and this is one of them. This is why updating your TV’s firmware is important.
- Go to Samsung Downloads on your PC.
- Choose the model of your Samsung TV.
- Look for the latest version and download it on your USB.
- Now connect the USB to your smart TV and press the Menu button on your TV remote.
- Go to Support and select Software Upgrade.
- In the upgrade list, select the option By USB.
- You will be prompted to install a new update. Click Yes.
- This will update your TV’s firmware.
- Once the firmware is updated, connect your TV to the internet.
#6. Reset the Smart Hub
If you simply restart your smart TV, it will not reset the apps installed in it. But when you reboot it, the hub is reconnected to the router. So, you should try resetting your smart hub to solve the issue.
- Power on your smart TV and press the Smart Hub button on the remote.
- Go to Tools and then to Settings.
- Locate the Reset option and click on it.
- You will be shown a password screen. This is where you need to enter the Samsung default password, i.e. 0000.
- This will reset the smart hub. After the process is over you will be displayed a message on the screen.
#7. Factory Reset Your Smart TV
If none of the methods works, then the only option you have is to factory reset your device. But you should know that factory resetting your smart TV will delete all user data.
- Switch on your smart TV and press the Menu button on the remote.
- Go to Support and then to Self-Diagnosis.
- Click on the Reset option shown on the screen. You will be displayed a PIN screen.
- Use your TV remote to enter the default password 0000.
- The TV will automatically turn off and on. This indicates that the device has been factory reset.
- After this, you should try connecting it to the WiFi.
In case, the issue is still there, then you should try contacting Samsung customer support service.
Conclusion: Why Samsung TV Not Connecting To WiFi
By connecting your Samsung smart TV to the internet you can enjoy your favorite movies and shows on a bigger screen and in high quality. The faster the internet connection, the more fun you will have. If you are unable to connect your smart TV to the internet, you should try the solutions explained in this post or contact Samsung’s customer support service.
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