Although Orbi by Netgear is a widely popular router, it is not free of flaws. Recently, many users have complained about Orbi not connecting to the internet. This usually happens if there’s no internet connection available. However, there are other reasons too that can trigger this issue.
If you are facing the same problem with your Orbi router, you are in the right place. This guide will cover some of the common solutions to fix Orbi not connecting to the internet issue. So without wasting further time, let’s get to the details.
Orbi Not Connecting To The Internet: What Does it Mean?
If your Orbi is not connecting to the internet, it is clear that it has some issues. There could be more than one reason behind this problem. Knowing the root cause of the issue will help you pick the right solution.
Below, are the reasons your Orbi router is not connecting to the internet:
- Software or hardware problems
- Defective connection
- Faulty device
- Server outage
- Issues with your Internet service provider
The good news is that it is a fixable issue. Once you figure out what’s causing the problem, you can try the solutions discussed in the next section.
How to Fix Orbi Not Connecting to the Internet? [9 Methods]
We understand that everyone is not a tech expert. Some of you might worry a lot if your Orbi stops working. Instead, of hitting the panic button, take a deep breath, and try these fixes. These are some of the easiest solutions to fix this problem.
Solution #1: Check Your Internet Connection
Before trying any difficult fix, check if you have a proper internet connection. Make sure that your router is connected to your devices. For greater speeds and improved stability, you should use an Ethernet cable.
If needed, you should talk to your internet service provider to know if there’s a server outage. If it is, then you will have to wait for them to fix the outage issues.
If there’s no issue with the internet connection, it means the problem is caused due to some other reason. Try the other methods to see if the issue gets resolved.
Solution #2: Inspect the Network Adapter
You must also check the switches on the network adapter and router. Make sure that the access point of your router is switched. Follow these steps to see if your network adapter is active.
- Open the run box by pressing the Win + R keys together.
- Type ‘ncpa.cpl’ in the run box and hit the ‘Enter’ key.
- Check if the network adapter is enabled in the Network Connections section. If not, right-click the adapter, and select the option ‘Enabled.’
Once you are done with these steps, check if Orbi can connect to the internet. If not, move to the next solution.
Solution #3: Power Cycle the Network Connection
According to some users, you can fix the concerned issue by power cycling your PC and restarting your router.
Here’s what you need to do:
- First, unplug your PC and switch it off.
- Now remove your Orbi router from the power source and turn it off.
- Wait for a couple of minutes before switching on the devices.
- Plug in the PC and router and switch them on. This should solve the problem you were experiencing before.
Solution #4: Renew Your IP Settings
You can also try changing your IP settings to fix this issue. If you don’t know how to renew your IP settings, follow the steps below.
- Press the Win + R keys together. This will open the Run box.
- Type ‘cmd’ in the box and hit ‘Enter.’
- Go to the Command Prompt section and type the following command in order. After each command hit the ‘Enter’ key. This will get your device a new IP address.
Solution #5: Update the Firmware
If you are using outdated firmware, it could create problems for Orbi to connect to the internet. In this case, the only logical solution is to update the firmware.
Like most other routers, Orbi also downloads the update automatically. But in some cases, this function stops working. If this happens, then you will have to check for the firmware update manually.
If there’s an update available, download and install it immediately.
Solution #6: Factory Reset Your Router
If the issue persists even after trying so many fixes, then factory reset your router. This will delete all personal settings.
To factory reset your router, you should follow these steps:
- Check if the router’s Power LED is on.
- Take a small pin and use it to press the ‘Reset’ button at the back of the router.
- Press and hold the button for 7 seconds or until you see the router blink.
- You have successfully factory reset your router. It is once again back to its default settings.
Solution #7: Relocate Your Router
Sometimes just changing the location of your router can solve the problem. If your router is placed very close to other devices, it might experience some issues.
For the optimum performance of your Orbi router, place it in a room where there’s good ventilation. Also, make sure that it is away from other devices. This will allow the device to catch the strongest Wi-Fi signals.
Solution #8: Use Another Modem
It is possible that the Orbi router cannot access the internet because there’s an issue with the modem. To confirm your doubt, you should connect your router to a different modem and see if it’s working.
If your router starts working, it is clear that your modem is the problem. Get a good quality modem that will work efficiently with your Orbi router.
Solution #9: Reinstall Orbi
If the issue is not resolved even after trying the above methods, you should consider reinstalling the Orbi WiFi system. For this, you will have to use the Orbi app.
Access your router’s web interface, and resolve the connection issues. This should solve all the problems you are facing with your Orbi router.
Final Words on Orbi Not Connecting to the Internet
The Orbi is one of the best routers out there. If it doesn’t connect to the internet, try these solutions to fix it. Sometimes, you will have to try more than one solution to resolve the issue. So don’t give up or jump to conclusions.