It’s common for people to tweak the settings of their router, especially when they get a new one. One of the important things that you might want to do to your router is set up a custom DNS. Setting up a custom DNS allows you to enjoy increased speeds. You can do the same to your Spectrum router to get the most out of it.

In some cases, after setting a custom DNS, you might experience a DNS-related error. Thankfully, there are ways to fix this error. For example, you can reset your router; and use a VPN or a custom DNS such as or

If you are facing a similar issue, this article is for you. In this post, we will delve into fixing Spectrum DNS issues and explore the ways to fix them.

fix Spectrum DNS issues

Solutions To Fix Spectrum DNS Issues

Spectrum DNS errors can occur to anyone, at any time. What is crucial is to find a way to resolve the issue. To help you out, we have put together a guide, consisting of all the possible fixes. Go through the information in this section and see which one works for you.

Fix #1: Use Cloudflare

We use Domain Name Server (DNS) to access different web servers and pages on the internet. It is an essential service that translates the website link or URL into an address that can be used by network systems, giving you access to the server.

There are many DNS providers, and Google is one of them. However, Cloudflare’s DNS is the easiest way to configure it on your device. It makes routing the online traffic through the DNS easier. Additionally, the premium version gives you access to a VPN service.

To get started with Cloudflare’s DNS, visit the official website and get the tool on your device. The good thing is that it is compatible with both iOS and Android platforms.

After activating the DNS-only mode, check if the error is gone. If the issues persist, move on to the next solution.

Fix #2: Change the DNS

One good thing about Spectrum is that it allows its users to change the DNS as per their requirements. You can get it done manually by accessing the admin page of your router. To go about this method, you will need to first install the My Spectrum app on your phone. After installing the app, follow these steps:

  • Open the My Spectrum app.
  • Access the Services section.
  • Choose the Router option.
  • Scroll down till you see the Advanced Settings and tap on it.
  • Select DNS Server.
  • Choose the option Manage DNS.
  • Now input Google’s DNS Alternatively, you can enter Cloudflare’s DNS in the given fields.
  • Once you are done, tap the Save button and close the app.
  • Now try accessing a website and see if it’s loading.
  • If the webpage loads successfully, it means the custom DNS error is resolved.

Fix #3: Use a VPN

VPNs guide your internet connection through their systems, keeping your online activities private and shielding them from unwanted scrutiny. As a result, you enjoy complete privacy while surfing the internet.

The advantage of using VPNs is that they employ their own DNS servers, which makes them a useful solution for DNS-related problems.

You will be glad to know that there are plenty of free VPNs for you to experiment with. Some of the best options are Windscribe and ExpressVPN. It’s up to you to determine the most suitable option for you.

However, it is advisable to choose the premium versions as it offers faster network speeds and increased data limits. You can access the premium plan after installing a VPN.

Once you get a VPN, test load a website and see if the DNS error is gone.

Fix #4: Disable the Firewall

Firewalls act as gatekeepers, preventing potentially harmful traffic and restricting certain programs from accessing the internet based on predefined rules.

If you encounter connectivity issues, especially DNS-related errors when loading a webpage, your firewall might be the culprit.

In that case, you should consider temporarily deactivating your firewall to test whether it’s causing the problem. 

If possible, you can also customize the outgoing and incoming rules to exclude your web browser from the restricted list. This is a better solution than disabling the firewall and leaving your device vulnerable. Also, it is more convenient than repeatedly turning the firewall on and off whenever you go online. Unfortunately, you can opt for this option only if your firewall has this feature.

After removing your browser from the restricted list, try accessing a webpage to confirm if this adjustment resolves the issue caused by the firewall.

Fix #5: Give Your Router A Restart

If you are experiencing ongoing problems with your router’s DNS server, consider restarting the router.

Restarting the router serves as a soft reset, and it has the potential to remove bugs and other issues affecting both the router and the DNS connection.

Restarting the router is a simple process. All you need to do is follow these steps:

  • Power off the router.
  • Disconnect the router from the wall.
  • Wait for a minimum of 30-45 seconds to allow the soft reset to take effect.
  • Power the router back on.

After the router completes the restart, attempt to load a webpage to verify if the DNS error is resolved.

Fix #6: Reset Your Router

If a simple restart doesn’t resolve the DNS problem, consider factory resetting your router. It will erase all configurations, including your custom settings and Wi-Fi credentials, necessitating a setup process after the factory reset.

Related Post: 30 30 30 Reset: How To Hard Reset Your Wireless Router

Here are the steps to follow:

  • Locate the Reset button on the router. It is usually marked as Reset.
  • Use a pointed object to long-press the Reset button.
  • Maintain this hold for 30 seconds and allow the router to restart.
  • Once the router powers back on, you know the reset process is complete.
  • After factory resetting your router, try to load a web page and see if the DNS issue is gone.

Fix #7: Contact Spectrum Customer Support

If none of the given solutions work, you should contact Spectrum customer support. In such situations that’s the only logical thing to do.

Their support team can assist you with a more comprehensive set of troubleshooting measures to address your DNS problems. If necessary, they can even appoint a technician for you to resolve the issue you are facing. This is usually done when they are unable to fix the problem over a call.

You can get Spectrum’s customer support contact details from the official website.

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Final Words

Spectrum DNS-related Issues are quite common, so you are not the only one to experience it. However, it’s an annoying issue that needs an immediate solution. Try out the fixes given in this post and your DNS connection should be fine. If it doesn’t work, you have Spectrum’s customer support team to help you out.