Lately, many Verizon users have been facing the “Error 31: Other Network Problem” when trying to message from their mobile phones. If you are wondering what is causing the issue and how to fix it, you have come to the right place.
Verizon is a leading telecommunication service in America. But like any other service, it is not free of flaws. Error 31: Other Network problems are a common issue experienced by several Verizon users. It prevents users from sending text messages from their phones.
The good news is that it is not a serious problem. There are a few easy solutions that will help you to resolve the issue on your own. We will cover all the possible fixes in the guide below.
Reasons That Causes Error 31: Other Network Problem
Error 31: Other Network problems can occur due to various reasons. Whenever you see this error message, it prevents your text message to get through. This can be frustrating, especially when you want to send an important text.
The reasons that cause this issue are:
- Messaging App
Sometimes, the issue is triggered by the messaging app that you are using to send the message. It is not clear why it happens, but switching the messaging app might solve the issue.
This error might also occur when you try to send a text from your Android to an iPhone user. If the iPhone user has the iMessage option activated on their phone, it might block messages sent from Android devices.
- Signal Extender
Some users use a signal extender to catch better signals in their area. This is another reason that might trigger Error 31: Other Network Problem. If your signal extender malfunctions, it might lead to this issue.
Now that you are familiar with the causes of Error 31: Other Network Problem, let’s take a look at the possible solutions.
How to fix Error 31: Other Network Problem?
Knowing the actual cause of the error makes it easier to solve the issue. Thankfully, there are more than one ways to resolve this issue, and we covered all of them in the section below. In some cases, you might have to apply more than one method to fix the problem.
Solution 1: Stop using a Signal Extender
The purpose of a signal extender is to provide better Wi-Fi coverage in your area. If you are using a similar device that could be the reason behind the recurring error. You will face this error if your signal extender malfunctions. The only logical solution to this is to disable your Wi-Fi signal extender. Along with that, you should also switch off your Wi-Fi connection on your mobile phone.
Once you disable the said things, send a message to check if the error is still there. If the issue is resolved, contact customer service and request them to visit your address and check the signal extender.
In case, the issue persists, move on to the next solution.
Solution 2: Switch your Messaging App
As already mentioned once, this error can get triggered due to the messaging app you are using. In that case, you should try using a different messaging app. The good thing is that there are plenty of messaging apps available out there, so you shouldn’t have a problem finding a good one.
However, it is recommended you use the official Verizon messaging app. Most people who have shifted to using the Verizon messaging app have stopped facing this issue. You can download the said app for free from Google Play Store.
Solution 3: Disable iMessage
Error 31: Other Network problems might also occur if you have the iMessage option activated on your iPhone. Sometimes, it automatically blocks text messages from Android phones. The easiest way to solve this issue is to disable iMessage on your phone. If you are not sure how it’s done, follow these steps.
- Launch the “Settings” app on your iPhone.
- Go to the option “Messages.”
- Select “iMessage” and toggle to disable the feature. You can enable it anytime you want.
After disabling iMessage, see if the error is gone. If not, then move to the next solution.
Solution 4: Clear Your Messaging App Cache
If you have tried all the above three solutions, but none of them solved the issue, then you should consider clearing the cache of your messaging app. By doing so, you should be able to fix the error.
Here are the steps you need to follow:
- Open the “Settings” app on your phone.
- Go to the “Apps and Notifications” section.
- Select “Messages” This will launch the app.
- Click on “Storage”
- Find the option “Clear Cache” and “Clear Data”
Once you get rid of all the accumulated cache and data, the error should be gone.
Solution 5: Send a Message from your Computer
If you are unable to send messages from your phone even after trying all the solutions, you should switch to your computer.
Verizon’s Message+ allows users to send messages from their computers. It also works with tablets and laptops. However, to use this option, you will need to first create a Message+ account and connect your device to the internet.
There are two ways to send a message using a computer – send a message through email or send a message through Message+.
- Send a message through email
To send a text through email, you will need to enter the recipient’s phone number in the email address box and add “@vtext.com.” You can send a text of only 140 characters using this method.
- Send a text using Message+
With the help of Verizon’s Message+, you can easily send messages between different devices. This allows you to switch messaging from your smartphone to your PC.
You can use this method if you are in desperate need to message someone.
Solution 6: Bruteforce Workaround
When nothing works, try clicking the “Send” button multiple times. This is not a guaranteed method, but sometimes it works miraculously. Even if your message gets through, this is not a permanent fix. So you will need to look for some other effective solution to get rid of the error.
Solution 7: Contact Customer Support
When none of the above methods works, the only option that is left is to contact Verizon customer support. In such a situation, they are the only ones who can help you or provide a solid solution.
You can also visit the Verizon Support Page and browse through the different topics. If that doesn’t help, you can talk to a live agent. Tell them about the issue you are facing and they should guide you to a solution.
Sometimes, the error gets resolved on its own. If you are patient enough to wait, good for you. Otherwise, you have Verizon customer support to help you out. They are efficient people with good technical knowledge.
Error 31: Other Network problems are a common issue that is faced by thousands of Verizon users. If you are facing a similar situation at the moment, you should take the time to fix it. Try all the possible fixes explained in this post. If none of them works, get in touch with customer support.
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