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Eero Red Light: Troubleshooting Guide for a Reliable Network in 2024

Eero Red Light

Amazon’s Eero device is an impressive WiFi mesh system that delivers wireless signals throughout your home. Although it is small in size, it is capable of doing great things. It provides fast internet speeds and signal coverage throughout the house.

But just like any other device, Eero is not free of issues. Sometimes the light on the device turns red. If you are wondering what the Eero red light means, you are in the right place.

Many users have reported the Eero red light issue. The light turns red when the device fails to transmit internet signals. So whenever you see the Eero light go red, the internet gets disconnected.

To help you out, we have prepared a detailed guide and mentioned everything you need to know about how to fix the Eero red light.

Reasons Why Does Eero Have a Red Light

Many reasons can lead to this eero light being red. Some of the common causes are:

1. Gateway Problems

The LED light of the Eero device will turn red if there’s a gateway problem. For example, if you try to sign in using the wrong credentials, it will show this error. Since this is a temporary reason, you don’t need to worry about it much.

2. No Internet Connection

Eero light turning red also means that there’s no internet connection. Whenever the router fails to connect to the internet, the LED light will turn red.

Both software and hardware problems can be the result of an inactive internet connection. If the red light stays for a long time, you should investigate the issue to fix it.

3. Hardware Problems

Eero is designed to extend your internet signals. The system will stop working if a single component is damaged.

If you see Eero’s red light, that may be caused due to a hardware issue.

So these are all the common causes that can lead to a red light on Eero. But no worries, most of these issues are fixable.

How To Fix The Eero Red Light?

Now that you are familiar with the causes of Eero’s red light, let us move on to the solutions to fix it. There are multiple ways to deal with this issue. For convenience, we have covered all the common fixes to repair this problem.

Solution 1: Check The Internet Speed

Before jumping to conclusions, you should check your internet speed or Ethernet cable. This will help you understand how your router is performing.

Here are the steps to follow:

If your internet is slow, the Eero light will turn red. If this is caused due to a damaged Ethernet cable, you should replace it with a new one.

Solution 2: Check The Devices

If you couldn’t find a problem with the Ethernet cable, there’s a chance that your router is the culprit. To confirm that the router is working fine, it needs thorough checking.

These are the steps you need to follow to check your router:

  • Launch the Eero app on your phone.
  • Specify the number of devices that are connected to your network.
  • You will get two options: Recently Connected and Currently Connected.
  • Find your router’s MAC address or nickname.
  • Then check the network settings.

Solution 3: Power Cycle Your Router

This is another effective solution to fix the Eero red light issue. Let’s say, your internet speed is fine, but the Eero light is still red. In this case, we would recommend you to power cycle your router. Follow the guide given below.

  • Start by unplugging your router.
  • Re-plug it.
  • Now turn off the device using the Power button.
  • Unplug the router once again and allow it to rest for 30 seconds.
  • Plug the router back in and switch it on.
  • Check if the red light is gone.

In most cases, this will solve the issue. But if it doesn’t, then move on to the next step.

Solution 4: Bridge Mode

Activating bridge mode will automatically cut the internet connection on the Eero router. In this situation, the router light will turn red. If you have accidentally enabled bridge mode, you won’t be able to access the internet.

Here’s how you can disable it:

  • Open the Eero app on your mobile phone.
  • Go to the Settings section.
  • Select Advance.
  • Tap NAT& DHCP.
  • Now change the mode to automatic.
  • Once done, Save the changes.
  • This will disable the bridge mode on your router.

Solution 5: Change The Placement Of Your Eero Router

To enjoy stable and strong signal coverage, it is important to place the Eero router at the right spot. The presence of too many electronic devices and obstacles like furniture and walls can weaken signal strength. If this is what is happening, then you will have to change the placement of your router.

Here are some tips that will help you place your router correctly:

  • Make sure that the router is within the range for it to communicate effectively.
  • Avoid placing the router inside closed rooms or cupboards.
  • Place it in an open area where there are fewer obstacles.
  • Place it on a high and hard surface.
  • Make sure that there are no electronic devices around the router as it cause interference with the signal.
  • Find a central location to place the router so it can provide equal coverage in all directions.

Solution 6: Reboot The Router

Eero red lights and other minor issues can be taken care of by rebooting the router. This method has worked for many users, so you should try it too.

These are the steps you need to follow:

  • Unplug the Eero router.
  • Give it 30 minutes before plugging it back in.
  • After you switch on the router, the red light should be fixed.

If the problem remains, then try the next solution.

Solution 7: Check the Ethernet And Power Cable Port

If your Eero device is connected to a router make sure that the connection is tight. Also, check if both the modem and router are turned on.

You need to make sure that both devices are plugged into their respective ports with an Ethernet cable. You will hear a clicking sound when you insert the Ethernet cable into the port.

If the Ethernet and power cable are not plugged in properly, it can result in connection issues. This is why it is important to check if everything is fine.

Solution 8: Check For Service Outage

Sometimes the network connection is lost and the Eero light turns red due to an internet or service outage. To confirm if there’s a server issue, you need to contact your internet service provider (ISP).

If calling them is not an option, then you can use the DownDetector tool to check what is happening with the server. Using this tool is very simple. All you need to do is enter the name of your ISP and see if there are any reports of service interruptions.

If the issue is caused because of your ISP, there’s nothing you can do about it. You will have to wait patiently until the problem is solved.

If this kind of problem happens more often, then you should consider changing your ISP.

Solution 9: Remove And Re-Add The Device

This is an easy solution that you can try to solve the problem at hand. Just remove the device and re-add it using the Eero app. Follow the steps given below and you will be good to go.

  • Launch the Eero mobile app.
  • Select the device that you wish to remove.
  • Tap Advance and then Remove ‘name of the device’ Eero.
  • Locate the option Remove from Network and click on it.

To again add this device, follow these steps:

  • Once again open the Eero app.
  • Tap on the Plus icon located at the upper right corner of the screen.
  • Tap on Add and then Add Eero Device.
  • Follow the instructions as shown on the screen and re-add the device.

Solution 10: Contact The Customer Support

If none of the above methods works, you should consider calling customer support. They are available to assist you and solve your issues related to the Eero device.

As you call them, you will be connected to a customer support representative. Tell them about the issue in detail, so they can provide the right solution. In most cases, they will provide the solution over the phone. But if that doesn’t help, then they will schedule a technical visit.

If you have tried all other methods and nothing works, this is the last option left. So even if you hate calling customer support, you will still have to do it anyway.

Final Words on Eero Red Light

Eero red light means no internet connection. This is an annoying issue that hinders your browsing experience. Now that you know the causes behind the issue and the ways to fix it, it should be easier for you to deal with the whole thing.

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